Help Desk Specialist-BOSS
Spectrum Software Technology (SST) is currently seeking a highly motivated Help Desk Specialist for its Homeland Security programs. The position requires a HS Diploma or higher and 1-4 years of IT Support experience. Relevant certifications a plus. This position is located at the Federal Aviation Administration (FAA)’s William J. Hughes Technical Center adjacent to the Atlantic City International Airport, New Jersey.
Provides phone and in-person support to users in areas which include e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications. Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems
Applies fundamental concepts, processes, practices, and procedures on technical assignments. Performs work that requires practical experience and training. Work is performed under supervision.
High School diploma or GED certification
1-4 years’ IT support experience
Related certifications a plus
US Citizen or Green Card Holder